Privacy Policy

Last updated: July 23, 2026

Store Service Note

When reviewing privacy-related requests, we may consider relevant order records, checkout activity, advertising preferences, and customer-support communications. This helps us match each request to the correct customer record without requesting more information than reasonably necessary.

HydroJug respects the privacy of its customers. We use personal information only to operate the store, process orders, improve our services, prevent fraud, meet legal obligations, and provide relevant marketing where permitted.

This Privacy Policy applies to all visitors and customers who access or use hyrdrojug.it.com.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information, including your name, email address, shipping address, billing address, and phone number when provided during checkout or customer-support interactions.

  • Order information, including products purchased, payment status, shipping and delivery details, returns, refunds, and customer-support history.

  • Device and usage information, such as your IP address, browser type, pages visited, referring links, cookie identifiers, and website interaction data.

  • Marketing and advertising information, including communication preferences, consent records, campaign interactions, and Google Ads measurement data where applicable.

How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders for HydroJug products and collections, including 15 Under, Accessories, Accessories Tapcart, All Products, App Only Discount Items, Best Sellers, Boots, and Bundle.

  • Send order updates, process eligible returns, and respond to customer-support requests.

  • Protect customer accounts, verify transactions, detect misuse, prevent fraudulent activity, and maintain website security.

  • Improve website performance, product presentation, checkout functionality, customer service, product discovery, and advertising relevance.

  • Comply with applicable tax, accounting, consumer protection, privacy, payment, and other legal obligations.

Legal Bases and Business Purposes

Where applicable law requires a legal basis for processing personal information, we may rely on:

  • Performance of a contract when processing orders or providing customer support.

  • Legitimate interests when protecting the store, preventing fraud, improving services, or maintaining security.

  • Consent for optional marketing communications and non-essential cookies.

  • Compliance with legal obligations when certain records must be collected or retained.

For U.S. privacy-law purposes, we may process personal information for business purposes such as providing products and services, maintaining the website, preventing fraud, supporting customers, and measuring advertising performance.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the cart and checkout, remember customer preferences, understand website performance, improve product discovery, and measure advertising activity.

Some cookies are essential for the website to function correctly. Optional analytics or advertising cookies may be managed through browser settings, consent tools when available, or applicable platform-level privacy controls.

Google Ads and Advertising

When we use Google Ads or similar advertising services, limited browsing and conversion information may be processed to measure campaign performance, reduce unnecessary repetition, and improve advertising relevance.

We do not use sensitive personal information for targeted advertising. Google and other advertising partners may process information according to their own privacy policies, terms, and user-control settings.

CCPA and U.S. State Privacy Rights

California residents and residents of other eligible U.S. states may have the right to:

  • Know what personal information is collected or processed.

  • Request access to their personal information.

  • Correct inaccurate personal information.

  • Request deletion of eligible personal information.

  • Obtain a portable copy of certain personal information.

  • Opt out of certain data sharing, targeted advertising, or the sale of personal information, as defined by applicable law.

We do not knowingly sell personal information in exchange for money. If our advertising or analytics activities are legally classified as a sale or sharing of personal information, eligible users may contact us to exercise their opt-out rights.

Your Choices and Rights

Subject to applicable law, you may:

  • Request access to, correction of, deletion of, portability of, or restrictions on eligible personal information.

  • Unsubscribe from marketing emails by selecting the unsubscribe link in an email or contacting us directly.

  • Manage cookies through your browser settings or available website privacy tools.

  • Appeal or follow up if you believe your privacy request has not been handled correctly.

We may request reasonable information to verify your identity before completing certain privacy requests.

Sharing Information with Service Providers

We may share personal information with service providers and other parties when reasonably necessary for store operations, security, legal compliance, or customer service.

These parties may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud-prevention providers

  • Analytics and advertising partners

  • Email service providers

  • Professional advisers

  • Government authorities or other parties when required by law

These parties receive personal information only to the extent reasonably necessary to perform the relevant service or fulfill the applicable legal or operational purpose.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, comply with legal and accounting requirements, maintain security, and resolve disputes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Children’s Privacy

This website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

Contact for Privacy and Policy Questions

For questions about this Privacy Policy, a privacy request, or an order, contact HydroJug using the information below. If your inquiry concerns a purchase, please include your order number.

Website: hyrdrojug.it.com
Email: support@hyrdrojug.it.com
Mailing address: 2205 Galleria Way, Glendale, CA 91210, United States
Phone: +1 818-476-5931